What should you do when the customer specified uncommon and expensive fire alarm equipment?

When a customer specifies uncommon and expensive fire alarm equipment, quoting your recommendation as an alternate price is the most prudent approach. This allows you to acknowledge the customer's preference while also providing an option that may be more cost-effective or better suited for their needs. By presenting an alternative, you can demonstrate your expertise and understanding of fire alarm systems, potentially leading to a more practical solution that meets the relevant safety standards and functionality requirements without compromising on quality.

This approach also opens the door for discussion about the differences between the specified equipment and your recommendations. It encourages a collaborative dialogue, helping the customer make an informed decision. Additionally, it reflects a willingness to consider the customer's needs while ensuring that they are aware of the potential implications, including maintenance, reliability, and overall system performance that might be affected by choosing the more expensive option.

In contrast, merely quoting the job as the customer requested might not allow for a conversation about the drawbacks of their chosen equipment, while taking exception to the equipment could lead to conflict or dissatisfaction. Ignoring the customer's request is not a viable option, as it disregards their preferences and could jeopardize the relationship. By presenting an alternate price, you balance respecting the customer's wishes with providing your professional insight into what could be a more advantageous